Distillate Kingz FAQ
Find answers to commonly asked questions about our products and services.
Do I need to be of Legal Age to order online?
Yes. Our Cannabis products are ONLY for adults who meet the legal age requirement in their province or territory. In Canada, the legal age for any cannabis product is 19+ and we stand proudly by that ruling!
What payment methods do you accept?
We currently accept Interac e-Transfer only. After placing your order, please follow the payment instructions shown at checkout carefully. Make sure the correct email address, exact order total, and the required order notes are used so your payment can be matched quickly. Please do NOT include cannabis-related words, product names, website name or unnecessary details in the e-Transfer message. Payments that do not follow the instructions may delay order processing or require correct on your end.
How can I place an order?
To place an order, simply browse our website, select your desired items, and proceed to the checkout page. Follow the prompts to provide your shipping and payment information, and your order will be processed.
How long does it take before my order is shipped?
Orders are typically processed after payment has been received and confirmed. Most orders are prepared and shipped within 1–2 business days, depending on order volume, payment timing, weekends, holidays, and current product availability. Orders placed or paid for later in the day may begin processing the next business day. Once your order has been shipped, tracking information will be provided automatically via email when available.
Are orders shipped in discrete packaging?
Yes. Orders are packed with privacy in mind. Packaging is kept discreet and does NOT advertise the contents.
What happens if I entered the wrong shipping address?
Contact us as soon as possible. If the order has not shipped yet, we may be able to update the address. Once the package is in transit, address changes are NOT possible. Small errors may naturally get corrected by the postal agency or us!
What products does Distillate Kingz offer?
We carry a selection of cannabis products including extracts, concentrates, vape carts, hash, gummies, pre-rolls, accessories, and rotating specialty items. Product availability may change depending on stock, strain selection, and current drops.
Still have a question?
If you have any other queries, feel free to reach out to us. Our knowledgeable team is here to help!
